Centrum prawne · wersja 2026-08-26.1
SLA and Support Policy
Availability, measurement and incident support rules.
Data obowiązywania: DO UZUPEŁNIENIA
Przed uruchomieniem sprzedaży należy uzupełnić dane przedsiębiorcy i uzyskać przegląd prawnika właściwy dla rynków sprzedaży.
Zweryfikowane tłumaczenie prawne dla wybranego języka nie jest jeszcze opublikowane. Wyświetlamy wersję angielską; wersja polska pozostaje dokumentem źródłowym.
1. Scope and measurement
The SLA applies only to plans that explicitly include it. Availability is measured by HOSTUVO over the monthly billing period at the layer relevant to the service.
Website claims must match the current product record in the billing system.
2. Exclusions
Measurement excludes accepted planned maintenance, force majeure, Customer actions or configuration, attacks beyond reasonable protection, external DNS or registry failures outside HOSTUVO’s control and suspension under the Terms.
3. Claims and service credits
An SLA claim should include the service ID and incident time and be submitted within 14 days. Once verified, a service credit follows the current plan schedule and does not exceed the fee for the affected period unless law requires otherwise.
4. Support priorities
P1 means production outage or an active security incident, P2 material degradation, P3 a non-critical defect and P4 a question or change. Target first-response times depend on the purchased plan and are not guaranteed resolution times.